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Omiz Solutions is one of the only Outbound Call Center that segments  Business Support Associates into industry-specific teams. We believe that certain industries require special attention and training in order for us to deliver superior client care.

Inbound Services Live telephone answering services and support by email or chat-24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, e-commerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.

Dedicated Agents Take your customer service to the next level with a team of customer experience specialists whose entire job is to support your organization. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers.

Outbound Sales

Every call, email, or chat is an opportunity. Let us help you maximize your direct response efforts with cross selling, upselling, and order management.

Lead Generation

Outbound communication means leads for your business. We offer lead qualification and lead management to maximize your opportunities.

CRM

Integrate with just about any CRM to push your call data to your system. Say goodbye to tedious transcription, and hello to more leads and more sales.

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Top 10 Reasons to Choose Us

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Why use Omiz Solutions Services ?

1. Make customer care your #1 priority.
Omizians are dedicated to strengthening customer relationships. From comprehensive training to technological advancements, your clients experience our commitment in each call, chat, and email. Clients are paired with a specific person in our Client Services Support group, significantly simplifying tasks from set-up to writing scripts and increasing your productivity.

2. Leverage our talent to build your business.
Omiz Solution’s Business Support Associates are selected for their professionalism, poise, and positive attitudes. We thoroughly screen new employees and then support them with training and development opportunities. Omiz has one of the lowest turnover rates in our industry; our clients benefit by working with seasoned Associates.

3. Customize Omiz Solution's extensive services for your needs.
One size never fits all. That’s why we offer a wide breadth of services and tools that can be shaped to your specific requirements. We supply the capable, helpful people who answer customer calls, emails, and web chats in your company’s name with your unique scripts. Our team is trained to support your brand with our exceptional, 24/7 care.

4. Increase profitability with innovative technological tools.
Our clients are often amazed by the results we produce. Omiz Solutions employs a fulltime team dedicated to creating and enhancing the technology that supports our business. These cutting-edge, proprietary tools include web-enabled applications for lead capture, sales process management, call handling, and customer relationship management. Many of these custom sales and marketing tools can be easily integrated with your existing solutions.

5. Capture opportunities through 24 hour, 365-day availability.
Being available 24 hours per day, 7 days per week, 365 days per year is a business necessity, not a luxury. Hanging out the “Open” sign 24/7/365 enables you to capture opportunities that would otherwise be lost.

6. Value customers by serving them well.
The value of great customer service & sales  is the bottom line gain realized with every customer retained. Investing in customer care & Sales for current customers is a smart business strategy that will reap both short and long-term rewards.

7. Scale up without the headache.
Our workforce becomes your vehicle for expansion. When calls and emails pour in, we’ll be there to answer. Expanding customer service is simple with our Voice chat application and competent customer care team.

8. Test and measure quality for best results.
Omiz Solutions  Quality Assurance team conducts daily call monitoring and message delivery verification tests to ensure that we’re following through on our service promise. Our clients and their customers experience the heightened service that results from constructive feedback and rewarding employees who excel.

9. Elevate client service with industry-specific support.
Our industry-specific, specialty Outbound Sales enable us to offer a greater level of service than a typical Call Center service. Our teams often have previous experience in these fields and we provide additional training on industry terms, scenarios, and rules.

10. Prepare to be delighted by our commitment to improvement.
We endeavor to improve on our already peerless service, tools, and training programs. Our flat management structure and feedback from both clients and employees are critical components of our continuing evolution.